Returns

Returns & Exchanges

We want you to be happy with your purchase. If something isn’t right, please contact us. In most cases, returns are possible.

Return Period

Customers in the European Union have a 14-day right of return (withdrawal) from the date they receive their order.
If you wish to return an item, please contact us first by email so we can guide you through the process.

Email: customerservice (at) timesystem . com

Depending on your location, we’ll provide instructions and the appropriate return address.

Return Conditions

To be eligible for a return, the item must be:

• unused and undamaged,
• in its original packaging,
• and in the same condition as when received.

Customers are responsible for return shipping costs.